some of our

Frequently Asked Questions

Product

No, products are made to order! We are focused on reducing our environmental footprint and eliminating waste. Please allow a few extra days for shipping.

GOTS is the world’s leading processing standard for textiles made from organic fibers. GOTS evaluates both environmental and social criter for manufacturing, are grown without use of chemicals, and created from ethical and sustainable factories offering fair wages and working conditions.

Click on our Rad Rewards loyalty program to learn more!

Shipping

Yes! We offer free domestic shipping on orders over $100.

Yes, we ship worldwide!

We are a US based company and partner with US & UK manufacturers. Our clothing is made to order to help minimize waste, so some products might take a little extra time and love to receive. We greatly appreciate your patience as orders may take a few additional days to receive. You can confirm shipping times within Checkout.

Returns

We want to make sure you are 100% satisified with your purchase. We will accept unworn and unwashed domestic returns or exchanges within 14 days. Your refund will be credited back to your original form of payment.

Return and exchange requests must be made within 14 days of receiving your online order. Please send an email to support@heyradroot.com and include your order number and the reason for your exchange request. We will get back to you within 2 business days with a return label and instructions on how to proceed.

*Sale and items are not eligible for return or exchange

You can reach us by email at support@heyradroot.com